frequently asked questions
What's the turnaround time?
Before/after retouching previews are emailed in about 10 business days and usually sooner, typically 6-8 business days (allow a bit longer for large orders and/or during busy season). 1- 2- or 3-business-day rush or 1-week priority turnaround is available; ask when you order. (Photo restoration projects may take longer, generally 2-3 weeks.)
What forms of payment do you accept?
Pre-payment is via cash, check, Venmo.com, or Square Cash phone app; or via Visa/MC/Amex/Discover (for a 2% bank fee). Chase - Bank of America - Wells Fargo - Citibank customers can also pay online via Zelle for no fee.
Can I revise the work?
Yes! Up to two rounds of revisions are included. (Further revisions or new custom-task requests may increase the total.)
Is a phone consult free?
Yes, an optional phone consult is included in the retouching price; or we can set up your order via email. (Order cancellations prior to beginning work will incur a $30 fee withheld from your refund, if the initial phone consult was over 15 minutes.)
Can I come in for an in-person consult?
Sure! It's $30 for 20 minutes, which applies toward your retouching order of $100 or more. Call for appointment.
Can I come in to oversee the retouching in-person?
Of course! You're welcome to come in and tweak the retouched image together. The price is the standard Retouching plus $30 for your first 15 minutes, $10 for each 5 minutes afterward. Call for appointment.
Your work is high-end and customized, so why are your prices as low – or lower – than quality labs'?
Simple: overhead. At a lab, most of your retouching money goes toward the building, the leather sofas in the lobby, the front counter people, and the owner's second Porsche. :) Here, your money's on the screen. Compare websites side-by-side to see the difference.
What if my photographer offers retouching?
Would you want a retoucher to shoot your photos? :) If it's free and you're tight on cash, we get it. But we have repeat clients who forego their photographers' free retouching to come to us instead; and agents/managers who strongly recommend that their clients do so. (And our finished product reflects well on the photographer, too.) Compare websites side-by-side to see the difference.
I'm ready to order! What now?
Call, email, or click on "Ordering" above to get started!